Terms and Conditions

19 Pars TERMS AND CONDITIONS

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. 19 Pars reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. Orders not passing our fraud avoidance measures will be rejected and refunded in full.

Order Shipping and Tracking

Orders are usually shipped on the next business day providing the required stock is available. When your order ships you will receive an email outlining how to track your package

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. However in some instances your order will need to be shipped from multiple warehouses. You will be notified by email if your order is split shipped. You will also be notified if we are out of stock of a product and it needs to be ordered in.

Returns for Orders with Promotional Items:

Any free promotional items must be returned along with your order otherwise the promotional item’s value will be taken off your refund total.

Out-of-Stock Products

We will ship your product as they become available. Usually, products ship the next business day. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. At our discretion, we may upgrade you to a replacement product of equal or higher value. You may cancel or amend your order at any time prior to shipping.

Restocking Fee

Should you return an item without its original tags or the packaging is defaced you may be charged a restocking fee of 30% of the item value.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, 19 Pars shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. 19 Pars shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a refund to your card in the amount of the incorrect price

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of 19 Pars, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Return and Refund Policy

RETURNS POLICY:

19 Pars accepts returns for refund, up to 30 days after the purchase date.

For an item(s) to be returned the following requirements must be met:

Item(s) are in original condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold). If the item(s) are returned missing tags or the packaging is defaced your refund will be processed less a 30% restocking fee.
Item(s) must be appropriately packed inside a parcel, return bag or box. We cannot be held responsible for damage caused in transit where you have taken inappropriate care in returning your items.
Any Golf Clubs that have been built to spec can not be returned
Electronic Goods cannot be returned if the packaging seal is broken.
If your return does not meet the conditions outlined above, your refund may not be processed.

Organising a return:

Email sales@golfgenie.com.au with your original order number and item/s that you would like to return
19Pars will issue you with a Return Reference and Address to send the item/s back
Item/s being returned will need to be posted or freighted back at your expense
Once the item is received back in our warehouse we will process a refund back through the original payment method within 7 business days

EXCHANGES:

We are unable to do exchanges on products, so we suggest returning the items you no longer want and placing a new order.

WARRANTIES:

If you are having problems with a product purchased from 19 Pars that you believe is covered by warranty, contact sales@golfgenie.com.au detailing your item, the problems that you are having and your original purchase order number.

If sending back an item to be assessed for warranty, you are still required to pay for the item to be returned to us so it can be assessed. Please don’t post anything back prior to contacting us

Terms and Conditions

Return and Refund Policy

This website uses cookies.